Privacy Policy

Effective date: May 30, 2024

Shopi Studio (“Shopi Studio,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our website, services, applications, and other interactions you have with us (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect the following categories of information, depending on how you interact with us:

• Information you provide. Contact details (name, email address, phone number), company information, project requirements, billing details, and any other information you submit when you contact us, request a demo, or engage us for Services.
• Automatically collected information. Device identifiers, IP address, browser type, operating system, referring URLs, pages viewed, and usage data collected through cookies, analytics tools, and similar technologies.
• Platform and integration data. When we connect to platforms such as Shopify, Facebook, Instagram, or TikTok on your behalf, we may access API credentials, catalog data, campaign performance details, and other business information necessary to provide the Services.
• Third-party information. We may receive information about you from partners, service providers, publicly available sources, or your authorized representatives.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Plan and execute projects described in an applicable statement of work;
• Communicate with you, including responding to inquiries and sending administrative messages;
• Personalize content, proposals, and marketing based on your interests;
• Monitor and analyze usage, trends, and performance of the Services;
• Protect the security and integrity of our systems and prevent fraud;
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases when we process your personal data: (a) performance of a contract when we deliver the Services; (b) legitimate interests, such as developing and enhancing the Services, marketing to existing clients, and ensuring security; (c) consent, when required for certain marketing or analytics activities; and (d) compliance with legal obligations.

4. How We Share Information

We may share information with:

• Service providers. Vendors who assist us with hosting, analytics, communications, billing, security, or professional services and who process data on our behalf under confidentiality obligations.
• Platform partners. Shopify, Meta, TikTok, and other platforms as necessary to integrate or operate the Services you request.
• Business transfers. A successor organization in connection with a merger, acquisition, financing, or sale of all or a portion of our business.
• Legal requirements. Law enforcement, regulators, government authorities, or other third parties when we believe disclosure is necessary to comply with applicable law, legal process, or to protect the rights, property, or safety of Shopi Studio, our clients, or others.
• With your consent. We may share information with third parties when you direct us to do so.

5. Cookies & Analytics

We use cookies, web beacons, pixels, and similar technologies to operate our website, understand how it is used, and customize experiences. You can adjust your browser settings to refuse cookies; however, doing so may limit certain features. We may also use third-party analytics tools such as Google Analytics to help us understand website traffic and usage patterns.

6. Shopify & TikTok App Data

When you install our TikTok Feed or other Shopify apps, we process the minimum data required to provide the features you enable. This may include:

• Shop information (name, domain, primary contact) provided by Shopify during OAuth.
• Encrypted TikTok access and refresh tokens stored in our database solely to sync your content.
• Video metadata (ID, title, thumbnail URL) and product mappings you create inside the app.
• Operational telemetry such as queue activity or sync timestamps used to keep the app reliable.

We never sell merchant data or use it for advertising. Credentials are encrypted at rest, and you can disconnect TikTok or uninstall the app at any time to revoke access. After uninstall, we purge credentials immediately and remove residual app data within 30 days (or sooner upon request).

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. The retention period may vary depending on the nature of the information and our contractual requirements.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

9. International Data Transfers

Shopi Studio is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions that may not have equivalent data protection laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses to legitimize cross-border transfers.

10. Your Rights

Depending on where you reside, you may have rights to access, correct, update, or delete personal information; to object to or restrict certain processing; to withdraw consent; or to receive a copy of your information in a portable format. To exercise these rights, please contact us at team@shopi-studio.app. We may request additional information to verify your identity. You also have the right to lodge a complaint with your local supervisory authority.

11. Marketing Communications

We may send you marketing communications about our Services. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us. Even if you opt out, we may still send non-promotional messages related to your account or ongoing projects.

12. Children’s Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of the Policy and post the updated version on this page. Your continued use of the Services after the updated Policy becomes effective constitutes acceptance of the changes.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy or our privacy practices, please contact us at team@shopi-studio.app.

This Privacy Policy is a general template and may need to be customized based on your actual data practices and applicable laws. Consult with your legal counsel to ensure compliance with your specific obligations.